Customer Service Representative
COMPANY:
| First Canadian Health |
LOCATION:
| Toronto |
Full-time
Description:
The primary role is to respond to in-coming medical provider inquiries. The Provider Call Centre is the venue for telephone communication related to day-to-day claims adjudication queries. This position is instrumental in meeting contractual objectives and service levels. Preferential hiring is given to candidates of Indigenous ancestry including status and non-status First Nations, Metis and Inuit. We encourage applicants to include this information in their cover letter when applying.
Key Responsibilities:
- Provide accurate, complete, and timely responses to providers’ inquiries in accordance with the procedures documented in the Provider Claims Processing Call Centre Manuals.
- Reporting functions as assigned by supervisor.
- Other duties as assigned.
Qualifications:
- Bilingualism (English and French) is an asset but not required
- Previous call centre or customer service experience is preferred
- Excellent verbal and written communication skills
- Exceptional problem-solving skills
- Ability to work effectively within a team and independently
- Knowledge of computer applications (MS Office)
Physical Demands/Working Conditions:
- Job requires precise finger/hand movements while working with a keyboard
- Need to remain at work station for lengthy periods
- Must be flexible to work shifts; including days, afternoons, evenings – 6:30 a.m. to midnight, weekends and holidays 8:00 a.m. to midnight
Contract: 6-months
Wage: $18/hr
